Accommodation Terms & Conditions

Article 1 (Scope of Application)

１．The accommodation contract and any related agreements entered into between Kyoto Pleasant Hotel (hereinafter referred to as “the Hotel”) and its guests shall be governed by these terms and conditions. For matters not stipulated in these terms, applicable laws and generally established customs shall apply.

２．In cases where the Hotel agrees to special provisions within the limits of laws and customs, such provisions shall take precedence over the preceding paragraph.

Article 2 (Application for Accommodation Contract)

１．Guests wishing to apply for an accommodation contract at the Hotel must provide the following information:

• Name of the guest, registered address, and phone number
• Accommodation dates and expected arrival time
• Accommodation fees
• Any other information deemed necessary by the Hotel

２．If a guest requests to extend their stay beyond the accommodation dates specified in item 2 of the preceding paragraph, the Hotel will process this request as a new application for an accommodation contract at the time the request is made.

３．The personal information obtained by the Hotel will be used in accordance with the “Handling of Personal Information” policy.

Article 3 (Establishment of Accommodation Contract, etc.)

１．The accommodation contract shall be established when the Hotel accepts the application as specified in the previous article. However, this does not apply if the Hotel proves that it did not accept the application.

２．When the accommodation contract is established under the provisions of the preceding paragraph, the guest must pay an application fee, limited to the basic accommodation fee for the duration of stay (up to three days if the stay exceeds three days), by the date designated by the Hotel.

３．The application fee shall first be applied to the total accommodation fee that the guest is ultimately required to pay. In the event that the provisions of Articles 6 and 18 are applicable, the fee will be applied in the order of penalty and then compensation. Any remaining balance will be refunded when the payment of fees is made in accordance with the provisions of Article 12.

４．If the application fee is not paid by the date designated by the Hotel in accordance with the provisions of the second paragraph, the accommodation contract shall lose its effectiveness. However, this applies only if the Hotel has notified the guest of the payment deadline for the application fee.

Article 4 (Special Provisions Exempting the Payment of Application Fee)

１．Notwithstanding the provisions of the second paragraph of the preceding article, the Hotel may agree to a special provision that exempts the payment of the application fee after the establishment of the contract.

２．If the Hotel does not request the payment of the application fee as stipulated in the second paragraph of the preceding article when accepting the application for accommodation, and if it does not specify a payment deadline for the application fee, it will be treated as having agreed to the special provision in the preceding paragraph.

Article 5 (Refusal to Conclude Accommodation Contracts)

１．The Hotel may refuse to conclude accommodation contracts in the following cases:

• When the application for accommodation does not comply with these terms and conditions.
• When there are no available guest rooms due to full occupancy.
• When the person seeking accommodation is deemed likely to engage in actions that violate laws, public order, or good morals in relation to their stay.
• When the person seeking accommodation is deemed likely to disturb the peaceful operation of the Hotel by exhibiting violent behavior towards Hotel staff or other guests, restraining Hotel staff for extended periods, or engaging in actions that interfere with the duties of Hotel staff.
• When there is someone among the persons seeking accommodation who falls under the following categories:
  • Members of organized crime groups as defined by the “Act on Prevention of Unjust Acts by Organized Crime Group Members” (Act No. 77 of 1991) and their affiliates, or other anti-social forces (hereinafter referred to as “organized crime groups, etc.”).
• Corporations or other organizations controlled by organized crime groups, etc., or their members.
• Corporations with officers who fall under organized crime groups, etc., or their members.
• When the person seeking accommodation is clearly recognized as being infected with a contagious disease.
• When violent demands are made by the person seeking accommodation, or excessive demands such as the following are requested:
• Provision of services not offered by the Hotel.
• Provision of services that violate laws or public morals.
• Requests for discounts after the contract without justifiable reasons.
• Requests for room upgrades or meals not included in the contract without justifiable reasons.
  • Other burdens exceeding reasonable limits.
• When there have been abusive remarks, assaults, threats, extortion, or fraudulent acts against Hotel staff or other guests.
• When malicious postings are made on social media or bulletin boards that contain false information or defamatory content against Hotel staff or other guests.
• When the Hotel cannot accommodate guests due to natural disasters, facility breakdowns, or other unavoidable circumstances.
• When the person seeking accommodation is inebriated and is likely to significantly disturb other guests or Hotel staff, or has previously exhibited behavior that caused significant disturbance to other guests or Hotel staff.
• When the person seeking accommodation has had trouble with the Hotel or accommodation facilities operated by the Marinetopia Resort Group in the past.
  
  

Article 6 (Right of Guests to Cancel the Contract)

１．Guests may request to cancel the accommodation contract with the Hotel.

２．If a guest cancels all or part of the accommodation contract due to reasons attributable to the guest (except in cases where the Hotel has specified a payment deadline for the application fee pursuant to the provisions of Article 3, Paragraph 2, and the guest cancels the accommodation contract before that payment), the Hotel will charge a cancellation fee in accordance with separately established provisions. However, if the Hotel has accepted the special provisions under Article 4, Paragraph 1, the obligation for the guest to pay the cancellation fee upon cancellation of the accommodation contract will apply only if the Hotel has notified the guest of this obligation when agreeing to the special provisions.

３．If the guest has not arrived by 8 PM on the day of accommodation (or, if a specific arrival time has been previously indicated, two hours after that time), the Hotel may consider that the accommodation contract has been canceled by the guest and process it accordingly.

Article 7 (Right of the Hotel to Cancel the Contract)

１．The Hotel may refuse service at the time of reservation or during the stay if any of the following facts come to light:

• It is recognized that the guest may engage in acts that violate laws, regulations, requests from public authorities, public order, or good morals related to accommodation, or it is acknowledged that the guest has engaged in such acts.
• It is recognized that the guest may disturb the peaceful order of the Hotel, such as by verbally or physically abusing Hotel employees, restraining Hotel employees for an extended period, or interfering with the duties of Hotel employees.
• There are individuals applying for accommodation or utilizing the Hotel who fall under the following categories:
• Members of organized crime groups or their associates, or other antisocial forces (hereinafter referred to as “organized crime groups, etc.”).
• Corporations or other organizations whose business activities are controlled by organized crime groups, etc., or their members.
• Corporations where individuals that fall under organized crime groups, etc. serve as officers, or their members.
• If the guest engages in behavior that causes significant disturbance to other guests.
• If it is clearly recognized that the guest is infected with a contagious disease.
• If violent demands are made concerning accommodation, or if unreasonable demands beyond a reasonable scope are requested, including past occurrences of similar behavior:
• Requests for services not provided by the Hotel.
• Requests for services that violate laws and public morals.
• Requests for discounts after the contract without justifiable reasons.
• Requests for room upgrades, meals not included in the contract, etc., without justifiable reasons.
• Acts of intimidation, extortion, or fraudulent behavior toward Hotel employees.
• Posting malicious content that is factually incorrect or defamatory toward Hotel employees on social media or forums.
• When making intimidating and unreasonable demands and requesting burdens that exceed a reasonable scope, or if similar past behavior is recognized at this Hotel or any hotel operated by Marinetopia Resort Group.
• If any of the actions listed in items 1 to 7 occur.
• If the guest is unable to stay due to circumstances arising from natural disasters or other force majeure events.
• If the individual attempting to stay is excessively intoxicated and may significantly disturb other guests or has exhibited behavior that significantly disturbs other guests.
• If the guest does not comply with the prohibition of smoking outside designated areas, smoking in the bedroom, tampering with fire-fighting equipment, or any other prohibited acts as defined in the Hotel’s usage rules.
• If the Hotel cancels the accommodation contract based on the provisions of the preceding paragraph, the guest will not be charged for any accommodation services that have not yet been provided.

Article 8 (Registration for Accommodation)

１．On the day of check-in, guests are required to register the following information at the hotel front desk:

• Guest’s full name, age, gender, address, and phone number.
• For foreign guests without a Japanese address, please also provide nationality and passport number (a copy of the passport is required).
• Departure date and estimated departure time.
• Full names of accompanying guests.
• Any other information deemed necessary by the hotel.

２．If the guest intends to pay the fees specified in Article 12 using traveler’s checks, accommodation vouchers, credit cards, or other methods that can substitute for currency, they must present these at the time of registration as specified in the previous paragraph.

Article 9 (Room Usage Hours)

１．The hours during which guests can use the hotel rooms are outlined in the in-house service guide under “Check-Out.” However, in cases of consecutive stays, guests can use the room all day except for the arrival and departure days. Please note that even after the check-in start time, there may be instances where guests will need to wait due to room preparations or other necessary arrangements.

Article 10 (Compliance with Usage Regulations)

Guests must comply with the “Usage Regulations” as stipulated in the “Accommodation Terms & Conditions” while within the hotel.

Article 11 (Business Hours)

１．The business contents and hours of the hotel’s main facilities will be provided in brochures, notices posted in various locations, and information in guest rooms.

２．Business hours may be temporarily changed in necessary or unavoidable circumstances. In such cases, appropriate methods will be used to notify guests.

Article 12 (Payment of Fees)

１．The accommodation fees to be paid by the guest shall be determined separately.

２．Payment of the accommodation fees as stated in the previous paragraph shall be made at the front desk in currency or by other methods recognized by the hotel, such as traveler’s checks, accommodation vouchers, or credit cards, at the time the hotel requests payment.

３．Even if the hotel provides the guest with a room and it becomes available for use, the accommodation fee will still be charged if the guest voluntarily chooses not to stay.

１．The hotel shall compensate the guest for any damages incurred due to the performance or non-performance of the accommodation contract and related agreements. However, this does not apply if the damages are not attributable to the hotel’s fault.

２．The hotel has taken out liability insurance for inns to address emergencies such as fire.

Article 14 (Handling When the Contracted Guest Room Cannot Be Provided)

If the hotel is unable to provide the contracted guest room, it shall arrange for other accommodation facilities under the same conditions as much as possible, with the guest’s consent.

Article 15 (Handling of Stored Items, etc.)

１．If damage occurs to items, cash, or valuables items stored by guests at the front desk, the hotel will compensate for such damages unless they are due to force majeure. However, for cash and valuables, if the hotel has requested a declaration of type and value and the guest has not provided this information, the hotel will limit compensation to a maximum of 100,000 yen.

２．If damage occurs to items, cash, or valuables brought into the hotel by the guest and not stored at the front desk due to the hotel’s intent or negligence, the hotel will compensate for such damages. However, for items for which the guest has not previously declared type and value, compensation will be limited to a maximum of 100,000 yen, unless the hotel has acted with intent or gross negligence.

３．The hotel cannot accept the storage of art, antiques, or cash.

Article 16 (Storage of Guests’ Luggage or Personal Belongings)

１．If a guest’s luggage arrives at the hotel prior to their stay, it will be stored responsibly only if the hotel acknowledges its arrival before the guest checks in, and it will be handed over to the guest at the front desk during check-in.

２．If a guest leaves behind luggage or personal belongings after checking out, the hotel will generally wait for the owner to contact them for inquiries and instructions.

If there are no instructions from the owner, valuables will be reported to the nearest police station within seven days, including the day they were found, and other items will be disposed of after three months. However, items such as food, tobacco, magazines, and those that may compromise sanitary conditions, as well as any items that can be classified as waste (obviously broken items), will be discarded the following day even if they are within the storage period.

３．The hotel’s responsibility for the storage of guests’ luggage or personal belongings in the previous two paragraphs shall follow the provisions of Paragraph 1 of the preceding article in the case of Paragraph 1 and the provisions of Paragraph 2 of the preceding article in the case of Paragraph 2.

４．The hotel may inspect the contents of forgotten luggage or personal belongings at its discretion in order to handle them appropriately according to their nature.

５．If any costs are incurred in delivering lost items to their owner, the owner will be responsible for those costs.

６．If carry-on items that require disposal costs, such as bulky waste, are left in the guest room, common areas, or elsewhere on the hotel’s premises due to the guest’s intent or negligence, the hotel will charge an appropriate amount for the handling costs as well as the disposal costs in accordance with laws and regulations. Furthermore, if it can be objectively inferred that the items were intentionally left behind or if no contact has been made regarding the carry-on items one week after the check-out date, they will be treated as intentionally abandoned, and ownership will be considered forfeited.

Article 17 (Responsibility for Parking)

The hotel shall not be liable for any accidents or theft that occur in parking areas managed by the hotel, in parking areas not managed by the hotel, or during temporary parking in front of the hotel, unless such incidents are due to the hotel’s fault.

Article 18 (Responsibility of Guests)

If the hotel incurs damages due to the willful misconduct or negligence of a guest, that guest shall compensate the hotel for such damages.

Article 19 (Refusal to Enter into Contracts for Services Other Than Accommodation)

１．The hotel may refuse to enter into contracts for services other than accommodation in the following cases:

• When there is someone among the applicants for the service contract or those utilizing the hotel who falls under the following categories:
• Individuals who fall under the definitions set forth in Article 5, Paragraph 5 regarding organized crime groups, etc.
  • Individuals judged to be likely to engage in acts that violate laws, requests from public authorities, or public order and morals.

２．When an individual has caused significant inconvenience to other hotel guests.

３．When there are requests made to the hotel or its employees that exceed reasonable limits, such as:

• Requests for services not provided by the hotel.
• Requests for services that violate laws or public order and morals.
• Unjustified demands for discounts.
• Unjustified coercion regarding matters not included in the contract or provision of services not included in the contract.
• Acts of verbal abuse, physical violence, unreasonable detention (prolonged confinement), threats, extortion, or fraudulent acts directed at hotel employees.
• Posting malicious content on social media or bulletin boards that is factually incorrect or defamatory against hotel employees.
• Making coercive and unreasonable demands that exceed reasonable limits, or when similar actions are recognized to have been conducted within the group of hotels. (If this fact becomes apparent after making a reservation or during use, services will be denied at that point.)
• Violations of the hotel’s regulations (including cases where the hotel judges there is a risk of violation).
• When the hotel reasonably determines, based on justifiable reasons, that it cannot tolerate the use of its facilities.

Article 20 (Modification of Accommodation Terms)

The hotel may, at its discretion, modify the accommodation terms in the following cases:

（1）When the modification of the accommodation terms is compatible with the general interests of the guests.

（2）When the modification of the accommodation terms does not contradict the purpose of the accommodation contract and is reasonable in light of the necessity for the modification, the appropriateness of the content after the modification, and other circumstances related to the modification.

Article 21 (Internet Communication)

When using the internet communication within the hotel, guests do so at their own responsibility. The service may be interrupted or terminated without prior notice due to system failures or other reasons.

If the service is interrupted during the use of internet communication due to system failures or other reasons, and any damage occurs to the guests as a result, the hotel will not be liable for any such damage unless it is due to the hotel’s own responsibility. If any actions deemed inappropriate by the hotel are taken during the use of internet communication that may foreseeably cause damage to the hotel or third parties, or if such damage actually occurs, the hotel will request the discontinuation of the service and seek compensation for any damages incurred.