This Privacy Policy establishes the methods for processing personal information related to “Kyoto Pleasant Hotel,” operated by Nishigaki Co., Ltd., and the services provided by the hotel. We comply with applicable personal information protection laws and will process your personal information as outlined below.
Please note that there may be laws in the region where you reside that impose greater restrictions on our processing of personal information than those stated in this Privacy Policy. In the event of any contradiction between this Privacy Policy and the laws of your residence, the latter will take precedence.
- Categories of Personal Information Subject to Processing
We process the following categories of your personal information:
・Registration Information: Your name, username, email address, password, date of birth, age, gender, nationality, country of residence, address, phone number, occupation, passport number, and date of entry.
・Accommodation and Purchase Information: Information regarding your reservations and use of our facilities, information about the purchase and use of products and services offered at our facilities, payment information, security camera footage capturing you, recordings of phone calls received from you, and any other personal information obtained by us in connection with these services.
・Survey Responses: Your responses to our surveys.
・Cookies and Other Online Identifiers: Cookies and other online identifiers from customers who accessed our website (access tokens, refresh tokens, IP addresses of customers who accessed our website, provider information, device information, web browser information, user behavior such as time spent on site, browsing time, frequency, transitions, traffic sources, clicks within the site, and page scrolls, as well as demographic attributes like age, gender, interest categories, affinity categories, and segments with high purchase intent. For more detailed information on interest categories, affinity categories, and segments with strong purchase intent, please refer to this link [User Attributes and Interest Categories – Analytics Help (google.com)]).
・Inquiry Information: Your name, email address, inquiry subject, and content when you contact us.
・Information Obtained through External Services: Information from third-party services, such as social media networks, where you have provided information that you consented to share with us.
In addition to the above information, we may collect any information you voluntarily provide to us when using these services.
2. Purposes of Collection and Other Processing
We process your personal information for the following purposes:
・To provide, operate, manage, and improve accommodations and related services, as well as other services at our facilities.
・To communicate with customers regarding the provision of services, such as reservation confirmations for our facilities and related services.
・To provide services from our company and our group (including accommodation services at our facilities) and to bill for those services.
・To provide customers with information regarding our products, operations, equipment, and services.
・For promotional activities such as distributing newsletters, emails, and direct mail, public relations activities, and advertising from our company or others (this includes analyzing your service usage history and user behavior on our website to tailor newsletters, emails, direct mail, social media marketing communications, and advertising to your interests and preferences).
・To support the operation of our business and our group, improve service products, and plan, research, and develop new services.
・For analysis related to promotional activities, market research, market understanding, and market forecasting.
・To send prizes and samples resulting from entries in contests, surveys, etc.
・To protect and improve services provided through our website and mobile site.
・For transactions, leasing, planning, development, management, proposals, reporting, and appraisal of real estate used for accommodation facilities by our group.
・To detect and prevent fraud, respond to emergencies and incidents, and ensure the safety and security of staff, customers, visitors, and others.
・To respond to various inquiries, feedback, and requests, and to communicate with customers.
・To conduct surveys.
・For other purposes permitted by applicable laws and regulations.
- Legal Basis for Processing
We process your personal information in accordance with applicable data protection regulations.
The provision of your personal information may be mandatory for reasons such as legal requirements, contractual obligations, or requirements necessary for entering into a contract.
- Retention Period of Personal Information
In order to determine the appropriate retention period for personal information, our company considers the amount, nature, and confidentiality of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, whether we can achieve those purposes through other means, and the applicable legal requirements. When the personal information we collect from customers is no longer necessary, we will delete or anonymize the information. If this is not possible, we will securely store the personal information until deletion is feasible and ensure that no further processing is carried out.
- Sources of Personal Information
We obtain customers’ personal information from the following sources:
・Directly from the customer, or automatically through cookies and other online identifiers.
・From partner businesses authorized by the customer to provide their personal information.
・By linking the ID of external services, such as social media platforms used by the customer, we may obtain personal information from the providers of those external services.
・We indirectly obtain analytical and attribute information about customers who access our website from website usage analysis service providers, such as Google LLC.
- Sharing and Disclosure of Personal Information
In order to fulfill the purposes of processing personal information mentioned above, we may share or disclose customers’ personal information with third parties in the following cases, as well as in cases where customer consent has been obtained or where it is permitted under personal data protection laws.
■Sharing with Processors (Service Providers)
・Website usage analysis service providers such as Google LLC.
・Cloud service providers such as Google LLC, Salesforce.Inc.
・Other subcontractors of our company.
■Compliance with Laws, etc.
In some cases, it may be necessary to disclose customers’ personal information to public agencies and government authorities either in the country of residence or abroad, as required by law or upon their request. Additionally, we may disclose customers’ personal information when it is necessary or appropriate to address matters of law enforcement or other important public concerns. We may also disclose personal information when it is reasonably necessary to protect our rights, pursue available remedies, enforce our terms of service, investigate fraud, or protect our operations and customers.
■Other
In addition, we may share customers’ personal information with third parties in the following cases:
・In the event of a sale, merger, acquisition, reorganization, or other transfer of all or part of the company’s assets where personal information is shared.
・When it is necessary to protect the life, body, or property of the company or a third party, and it is difficult to obtain customer consent.
・When customer consent has been obtained.
・In other cases permitted by applicable laws.
7. Security Measures
We take necessary and appropriate measures to manage and prevent the leakage, loss, or damage of customers’ personal information. When handling personal information in foreign countries, we take necessary and appropriate measures for the secure management of personal data after understanding the personal information protection systems in those foreign countries.
Additionally, when outsourcing part of the personal information handling operations to third-party companies, we select contractors that are recognized as appropriately handling personal information, and through contracts and other agreements, we establish necessary provisions such as management of personal information, confidentiality, prohibition of further sharing, and prevention of personal information leakage. We also ensure proper management and supervision of these contractors.
8. Cookies and Similar Technologies
When you access our website, and if you have enabled cookies, we may automatically collect information regarding the PC, mobile phone, tablet, or other communication devices you are using. If you prefer not to use cookies, you can disable them by changing the settings of your web browser.
We may collaborate with third parties that collect long-term data about your usage of our website. For example, we may use Google Analytics for purposes such as analysis and marketing.
9. Links to Third-Party Websites and Apps
Our services may provide links to third-party websites or apps. We do not control how these websites or apps handle personal information, and they are not covered by this Privacy Policy. You should review the privacy policies of any websites or apps you use to understand how they manage your personal information.
10. Contact Information
For any questions regarding our handling of personal information or this Privacy Policy, please contact our consultation office listed below.
Nishigaki Co., Ltd.
Personal Information Disclosure, Complaints, and Consultation
E-mail：info@en.kyoto-pleasanthotel.com
For our address and the name of our representative, please refer to the company profile. Please note that depending on the content of your inquiry, we may request you to follow additional procedures for identity verification as specified by us. Thank you for your understanding.
11. About SSL Communication
The transmission of personal information between you and our website over the Internet uses SSL (Secure Sockets Layer) encryption. If you are using a browser that does not support SSL, you may not be able to access secure SSL pages or input information.
12. Changes to this Global Privacy Policy
We may change this privacy policy and will notify you of any changes by posting on our website or through any other method we deem appropriate. If there are any necessary procedures required by applicable data protection regulations, we will follow those procedures.